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World-Class Services for Implementation and Operational Support
Overview
Through active software maintenance, dedicated support, and training, MainStreet is committed to our clients' success. BusinessFlow is the best technology on the market. Supporting that technology is MainStreet's world-class customer support organization, engineers, and developer network. We bring experiences that bridge technology, business, communications, design, and finance. Our clients will tell you that we are part of their team. From imagining what can be accomplished, to configuring and detailing the solution, through seamless implementation and support and training, MainStreet's support organization and developer network delivers.
Implementation
MainStreet's eight-week deployment methodology is a well-defined successful process for implementation of BusinessFlow. Experienced engineers take a hands-on approach in assisting customers through the process based on the specifics of the business environment. It starts with an operational review. MainStreet engineers, experts in integration work, then facilitate importing data and connecting legacy systems, third party logistics companies, warehousing facilities, and just about any other software you may use. We then configure BusinessFlow to match your operations and automate your processes, we wire your custom Website or Websites, order entry portals, order management portals, and supplier portals, and we make sure that your users are fully trained to get the most out of BusinessFlow.
Customization
Clients who wish to leverage MainStreet's enterprise-class software, extend the software to meet specific growth opportunities, and seamlessly integrate other technologies may leverage MainStreet's Custom Development Group and developer network. Together, we are comprised of architects, engineers, and programmers, well-versed and world-class in our application development, integration capabilities, and experience. MainStreet customizes, modifies, and extends BusinessFlow to meet your specific needs. Our experienced engineers regularly manage complex operating environments and will work with you to integrate BusinessFlow with other applications. In many cases, you will find that the work is already done. Just call us, and we will help assess the challenge and define a solution. From creating a Web Service to managing the scheduled pick-up and processing of files, and from the import of inventories to the export of orders, MainStreet delivers.
Software Maintenance, Support, and Training
MainStreet's maintenance, support and training services provide everything needed to keep the software up-to-date and get the get the most out of BusinessFlow. And, there is no cost for seat licenses, so you will never worry about paying for additional users. You automatically receive all major releases and minor updates (we take your suggestions on new features), you have access to our online knowledgebase, and our phone support and consulting sessions get your "How-do-I" questions answered and your users trained and productive.
MainStreet's highly skilled team of support professionals and developer network serve via telephone, fax or e-mail based on well-defined escalation paths and resolution procedures. We are dedicated to keeping your operation at peak performance. Clients who want to gain intimate knowledge of our solutions and the underlying MainStreet architecture are welcome to join in our Educational Programs where we share insights into best leveraging the power of MainStreet's technology.
Consulting
Clients who want to analyze and tackle multi-channel business opportunities leverage MainStreet's Consulting Group. MainStreet's expertise and experience bridges the worlds of business, technology, and finance. MainStreet's professionals build and maintain relationships at the senior executive level; lead significant, complex engagements with multidisciplinary teams and multiple streams of work; and bring general management experience and insight to MainStreet clients. A commitment to fluid communications and world-class execution is at the heart of our success. From defining and articulating channel strategy, to margin optimization, to end-of-lifecycle product management, MainStreet's Consulting Group brings thought leadership and measurable benefits.
"The strength of MainStreet is our people and our collective commitment to delivering the market's best technology.
Each day, we dedicate ourselves to our clients' demonstrable successes."
- Michael Sandler, Co-Founder and CEO of MainStreet Commerce
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