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World-Class Services for Implementation and Operational Support
Overview
Through active software maintenance, dedicated support, and training, MainStreet is committed to our clients'
success. BusinessFlow is the best technology on the market. Supporting that technology is MainStreet's world-class
customer support organization, engineers, and network of Partner Integrators. Collectively, we bring experiences that bridge technology, business,
communications, design, and finance. Our clients will tell you that our Integrator Partners and our support engineers are part of their team.
From imagining what can be accomplished, to configuring and detailing the solution, through seamless implementation and
support and training, MainStreet's support organization and network of Partner Integrators deliver.
Implementation
MainStreet's eight-week deployment methodology is a well-defined successful process for implementation of
BusinessFlow. Experienced engineers take a hands-on approach in assisting customers through the process based on
the specifics of the business environment. It starts with an operational review. MainStreet Partner Integrator engineers,
experts in integration work, then facilitate importing data and the connection to legacy systems, third party logistics companies,
warehousing facilities, and just about any other software you may use. The Integrator then configures BusinessFlow to match your
operations and automate your processes, wires your custom Website or Websites, order entry portals, order management
portals, and supplier portals, and makes sure that your users are fully trained to get the most out of BusinessFlow.
Customization
Clients who wish to leverage MainStreet's enterprise-class software, extend the software to meet specific growth
opportunities, and seamlessly integrate other technologies may leverage MainStreet's network of Partner Integrators.
The network is comprised of architects, engineers, and programmers, well-versed and
world-class in development on the BusinessFlow platform. MainStreet's Partner Integrators customize,
modify, and extend BusinessFlow to meet your specific needs. Experienced engineers regularly manage
complex operating environments and will work with you to integrate BusinessFlow with other applications.
In many cases, you will find that the heavy lifting is already done. From calling a Web Service to managing the
scheduled pick-up and processing of files, and from the import of inventories to the export of orders, MainStreet delivers.
Software Maintenance, Support, and Training
MainStreet's maintenance, support and training services provide everything needed to keep the software up-to-date
and get the get the most out of BusinessFlow. If you elect the Software-as-a-Service (SAAS) option,
you automatically receive all major releases and minor updates. Just login and you will find the latest functions and
features.
As part of MainStreet's technical support and drive to deliver outstanding Professional Services,
MainStreet maintains an online portal which is a primary resource for registered users and developers
on the MainStreet BusinessFlow platform. Registered users and developers have access to SDK releases,
documentation, how-to articles, and a searchable knowledge base.
The Portal also contains MainStreet's Incident Management System (IMS). IMS is designed so that your requests for
Professional Services work and bug submissions are managed properly and efficiently. Whether you have a question,
problem, or suggestion, MainStreet engineers will assist you.
The support portal is located at: http://support.mainstreetcommerce.com. If you have not yet received a login to the
support portal, please send an email to support@mainstreetcommerce.com
and we will create your user account and send you login information.
In addition, MainStreet's highly skilled team of support professionals and developer network serve via telephone, fax
or e-mail based on well-defined escalation paths and resolution procedures. We are dedicated to keeping your
operation at peak performance. Clients who want to gain intimate knowledge of our solutions and the
underlying MainStreet architecture are welcome to join in our Educational Programs where we share insights
into best leveraging the power of MainStreet's technology.
Also, please know that we welcome your input to continue building on and improving BusinessFlow
Consulting
For large clients who want to analyze and tackle multi-channel business opportunities leverage MainStreet's
Consulting Group. MainStreet's expertise and experience bridges the worlds of business, technology, and finance.
MainStreet's professionals build and maintain relationships at the senior executive level; lead significant,
complex engagements with multidisciplinary teams and multiple streams of work; and bring general management
experience and insight to MainStreet clients. A commitment to fluid communications and world-class execution
is at the heart of our success. From defining and articulating channel strategy, to margin optimization,
to end-of-lifecycle product management, MainStreet's Consulting Group brings thought leadership and measurable benefits.
"The strength of MainStreet is our people and our collective commitment to delivering the
market's best technology.
Each day, we dedicate ourselves to our clients' demonstrable successes."
- Michael Sandler, Co-Founder and CEO of MainStreet Commerce
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