BusinessFlow Customer Care
Call Center Order Entry, Customer Service, and Customer Relationships
BusinessFlow’s Customer Service Center is built with the same core technologies that are used in BusinessFlow’s
Ecommerce Suite. The result is that BusinessFlow has the most powerful Customer Service Center in the industry.
It enables order taking and customer service in a flexible and scalable way that optimizes each. Enable your
employees and/or enable a third party service provider to effectively service and delight your customers.
Highlights
- Easy to use interface
- Browser based access from anywhere
- Phone order entry
- Order inquiries
- Real-time order status
- Order modifications
- Refunds and exchanges
- Customer inquiries
- Subscriptions (autoship) management
- Installment payment management
- Third party browser based access to
BusinessFlow’s Customer Service Center - Role based functions
- Complete workflow
