BusinessFlow Order Management
Best-in-Class Order Management On-Demand
BusinessFlow is the industry’s #1 on-demand software for enterprise class order management and customer service.
BusinessFlow combines best practice out-of-the-box functionality with the flexibility to customize, automate, and
integrate as your company would like.
BusinessFlow has full lifecycle support for orders management across all sales channels. The workflow is complete
from multi-channel sales origination and quoting through automated payment processing, order processing, shipping
management, drop-shipping, and fulfillment. BusinessFlow’s inventory commitment system (on-hold tracking system)
assures that items are not oversold and enables you to keep stock levels in tight control based on order flow.
Employees, sales people, management, shipping folks, and customers all have visibility (if you wish) into the exact
real-time status and editing of orders. From inception through processing, modifications, and fulfillment,
BusinessFlow saves time and costs by streamlining order management.
Highlights
- Complete lifecycle order management
across sales channels - Multiple-warehouse inventory control
and order allocations - Drop shipment automation
- Third-party logistics integration
- WMS integration
- Order approvals
- Order modifications
- Order cancellations
- Returns and exchanges
- Orders notifications
including FTC notices - Real-time order status to all parties
(e.g. employees, sales people,
management, shipping, and customers) - Back order tracking and management
- Staggered orders
- Partial shipments
- Pre-orders
- Order prioritization
- Multiple shipping address orders
- Order automatic aggregation
- Shipping pricing configuration engine
including real-time integration with
UPS, Fedex, and USPS - Payment processing engine
- Order import, export and reporting
- Order alerts
- Order tagging
- Order flagging
- Order suspensions
- Order locking
- Order attribution
- Order source tracking
- Order aggregation
- Barcode processing
- Exceptions management
From the Sales Channel Through
Fulfillment and Customer Care
