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Offer Specific Value to Each of Your Business Customers
BusinessFlow supports the entire lifecycle and entire breadth of B2B commerce. BusinessFlow supports customer specific pricing, price tiers, volume pricing, customer specific catalogs, and specialized order management. Integrate with your customers systems, automate the order process, and offer special promotions to encourage loyalty and stimulate growth from your B2B relationships.
Custom Website, Ecommerce, and Catalogs
BusinessFlow enables you to tailor your customer's experience exactly to their liking and in such a way that maximizes your profitability. Private customer specific online catalogs create a private label experience for your most valued business customers. BusinessFlow supports an unlimited number of product catalogs enabling the population of several Websites from BusinessFlow's unified inventory control or allowing customers to browse specific groupings of product based on their profile or preferences.
Pricing Tiers, Volume Pricing, and Customer Specific Pricing
BusinessFlow's pricing engine enables any number of pricing tiers (for loyalty programs and wholesale/distributor/retail pricing) and enables volume pricing (discounts for bulk purchases) within each tier. The pricing engine is connected to BusinessFlow Customer Relationship Manager (CRM) such that customers can sign-in and get access to their own special pricing.
Customer Service and Self-Service
Increase customer loyalty while reducing support costs with integrated service tools. Customers can log in anytime to view their order histories, track packages, request refunds or view quotes. Customers can also submit trouble tickets while reviewing responses to their previous inquiries, or read through a published knowledge base.
Import / Export and Business Intelligence
BusinessFlow has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, inventory status, customers, orders, purchase orders and transactions.
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