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Integrated and Complete
BusinessFlow is an integrated solution with complete lifecycle product management, inventory management, order management, purchasing management, and customer service management. All BusinessFlow engines detailed below are connected in real-time. Out-of-the box, BusinessFlow is a mature, robust solution and platform enabling configuration and customization that powers your operations, sales, and profitability, gives you total control of your enterprise, and gives you unbound freedom to grow.
Inventory Management Engine
The right inventory. The right time. The right place. BusinessFlow synchronizes inventory sales and availability across channels in real-time. Unlimited product categories, products, product variations, and product attributes. BusinessFlow supports serialization, complex products, costing, drop-shipping, track and trace and an automated inventory commitment system. It provides complete visibility (if you wish) of inventory levels for suppliers, customers and partners. Inventory catalogs enable customers to view their own product sets and to buy based on their own special pricing.
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Supply Chain Engine
Close vendor management and an efficient supply chain drive profitability. BusinessFlow is unmatched in its toolset to enable collaboration with suppliers. You control the information, its flow, its availability, and the rules and activities that are triggered by defined events. BusinessFlow has complete workflow to manage purchase orders from requisition through receiving and post-receiving processing. BusinessFlow enables multiple vendor selection, quoting, automated drop ship, track and trace for supply chain visibility, contractual pricing for product purchases, and has support for services.
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Pricing and Marketing Engine
BusinessFlow's pricing engine enables a full suite of pricing options ranging from anonymous consumer pricing to custom pricing for each of your valued business customers. The pricing engine automatically extends pricing policies across all sales channels. Marketing campaigns range from companywide offers to specific product offers for specific customers for a specific duration.
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Multi-Channel Sales Engine
Integrated marketing and sales across channels: Business-to-Business Sales, Business-to-Consumer Sales, Telephone Sales, Direct Sales, Multi-Level Distributors, Ecommerce through multiple Websites, Business-to-Business Exchanges, Industry Portals, Catalogs, Mail, Fax, POS Systems, eBay, and order entry from a remote or field sales force. Dynamic merchandising tailored to each channel, product category, and/or each customer. Customer/prospect databases, product descriptions, stock availability and pricing - all in real-time. Track every lead and follow each opportunity through the pipeline. Customer specific pricing, multi-level pricing, bundled products, aggregate discounts, and quoting.
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Payments Engine
BusinessFlow supports a wide-range of payments methods and processes. Processes are automated, the timing of payment processing is configurable and customers receive confirmation and updates with payment status.
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Order Management Engine
BusinessFlow supports complete order lifecycle management from multi-channel sales origination and quoting through automated payment processing, order processing, shipping management, drop-shipping, and fulfillment. Employees, sales people, management, shipping folks, and customers all have visibility (if you wish) into the exact real-time status of orders. Real-time UPS, FedEx, and USPS integration automates processes and makes it easy for customers to do business with your company. BusinessFlow supports multiple shipping methods and fulfillment, secure real-time or batch credit card processing, PayPal, terms, and purchase order processing.
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Customer Relationship Management Engine
BusinessFlow's Customer Relationship Management (CRM) is fully integrated and extensible. Start a customer loyalty program, launch targeted marketing campaigns, view a customer's complete order history details, automate email communications, and enable your customers to browse their own product catalog, see their specific pricing, and view past and pending orders online. BusinessFlow's CRM enables real-time company-wide access for superior customer service and customer self-service.
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Import / Export and Business Intelligence Engine
BusinessFlow's Web Services interface and configurable import/export tools enable easy or integration with legacy systems, third party software, and other entities including shipping providers. Ad hoc query across every object in the database with granular transaction level detail.
The toolset enables granular details as to every aspect of items, inventory status, customers, orders, purchase orders and transactions. That means that your entire enterprise is visible, every bit of data, any way you want to see it.
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