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Customize Each Campaign
BusinessFlow addresses the key issues for call center contact management and order management: speed, ease of data entry, flexible data capture, and the customization of each campaign. The ease of use of BusinessFlow's call center software directly contributes to call center agent efficiency. BusinessFlow enables the crafting of an order entry environment that yields incredible performance. Each campaign in BusinessFlow may have its own data capture requirements that are then used for reporting and marketing, which in BusinessFlow are unsurpassed. Granular transactional data is available on every object in the system including inventory, orders and customers. BusinessFlow provides clear and precise data on the value of marketing campaigns and customers.
BusinessFlow order environment is dynamically linked to BusinessFlow inventory management engine, promotions and marketing engine, and customer service engine. Display new items automatically, easily launch promotional campaigns, offer special pricing to customers, create a customer loyalty program - it is all controlled through BusinessFlow's simple, powerful administrative console. And, BusinessFlow ties call center data and orders with every other sales channel providing a consistent interface at every customer touch point.
BusinessFlow's automated and integrated functions include supply chain management, inventory management, marketing, eCatalogs, eCommerce, phone order capture, order processing, payment processing, fulfillment, customer relationship management, and customer service. Real-time inventory availability, allocation. and shipping information provides your employees and customers with what they need to do business. It also reduces money tied up in inventory and improves your cash flow. All of the key answers are in BusinessFlow: customer profiles, preferences, credit status, preferred products, and order history, item availability, and real-time customer specific pricing and volume pricing. The right information enables better decisions, more business, and more profits.
BusinessFlow is highly configurable, extensible and easily integrates with existing systems.
Customize Order Entry
BusinessFlow enables you to tailor your customer's experience exactly to their liking and in such a way that maximizes your profitability. Private customer specific phone and online catalogs create a private label experience for your most valued business customers. BusinessFlow supports an unlimited number of product catalogs enabling the population of several phone order entry systems and Websites from BusinessFlow's unified inventory control or allowing customers to shop by phone or browse specific groupings of product based on their profile or preferences.
Pricing Tiers, Volume Pricing, and Customer Specific Pricing
BusinessFlow's pricing engine enables any number of pricing tiers (for loyalty programs and wholesale/distributor/retail pricing) and enables volume pricing (discounts for bulk purchases) within each tier. The pricing engine is connected to BusinessFlow Customer Relationship Manager (CRM) such that customers can sign-in and get access to their own special pricing.
Customer Service and Self-Service
Increase customer loyalty while reducing support costs with integrated service tools. Customers can easily access their order histories, track packages, request refunds or view quotes. Customers can also submit trouble tickets while reviewing responses to their previous inquiries, or read through a published knowledge base.
Import / Export, Reporting, and Business Intelligence
BusinessFlow has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, inventory status, customers, orders, purchase orders and transactions. Marketing campaign results and customer data are available at a granular level with any number of attributes tracked to measure value and behavior.
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