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Real-time Information to Grow the Business
BusinessFlow addresses the key issues for mail-order catalog companies, etailers and multi-level marketing companies: multiple-channel sales growth, customer relationship management, and inventory management. Not reaching customers through every sales channel means lost revenues. BusinessFlow provides a single interface to reach your customer through every sales channel: eCommerce, eCatalog, mail, telephone, fax, remote sales force orders, and Internet markets such as eBay.
BusinessFlow dynamically links your customers shopping environment to inventory management and a marketing and customer service engine. New items are displayed automatically, easily launch promotional campaigns, offer special pricing to customers, create a customer loyalty program - it is all controlled through BusinessFlow's simple, powerful administrative console.
BusinessFlow's automated and integrated functions include supply chain management, inventory management, marketing, eCatalogs, eCommerce, phone order capture, order processing, payment processing, fulfillment, customer relationship management, and customer service. Real-time inventory availability, allocation. and shipping information provides your employees and customers with what they need to do business. It also reduces money tied up in inventory and improves your cash flow. All of the key answers are in BusinessFlow: customer profiles, preferences, credit status, preferred products, and order history, item availability, and real-time customer specific pricing and volume pricing. The right information enables better decisions, more business, and more profits.
BusinessFlow is highly configurable, extensible and easily integrates with existing systems.
Custom Website, Ecommerce, and eCatalogs
BusinessFlow enables you to tailor your customer's experience exactly to their liking and in such a way that maximizes your profitability. Private customer specific online catalogs create a private label experience for your most valued business customers. BusinessFlow supports an unlimited number of product catalogs enabling the population of several Websites from BusinessFlow's unified inventory control or allowing customers to browse specific groupings of product based on their profile or preferences.
Pricing Tiers, Volume Pricing, and Customer Specific Pricing
BusinessFlow's pricing engine enables any number of pricing tiers (for loyalty programs and wholesale/distributor/retail pricing) and enables volume pricing (discounts for bulk purchases) within each tier. The pricing engine is connected to BusinessFlow Customer Relationship Manager (CRM) such that customers can sign-in and get access to their own special pricing.
Customer Service and Self-Service
Increase customer loyalty while reducing support costs with integrated service tools. Customers can log in anytime to view their order histories, track packages, request refunds or view quotes. Customers can also submit trouble tickets while reviewing responses to their previous inquiries, or read through a published knowledge base.
Import / Export and Business Intelligence
BusinessFlow has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, inventory status, customers, orders, purchase orders and transactions.
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