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Automate and Integrate
BusinessFlow supports complete order lifecycle management from multi-channel sales origination and quoting through automated payment processing, order processing, shipping management, drop-shipping, and fulfillment. Employees, sales people, management, shipping folks, and customers all have visibility (if you wish) into the exact real-time status of orders. Real-time UPS, Fedex, and USPS integration automates processes and makes it easy for customers to do business with your company. BusinessFlow supports multiple shipping methods and fulfillment, secure real-time or batch credit card processing, PayPal, terms, and purchase order processing.
Real-Time Complete Lifecycle Order Management Across Sales Channels
BusinessFlow synchronizes orders across all sales channels in real-time. An inventory commitment system (on-hold tracking system) assures that items are not oversold, and an on-order system enables you to keep stock levels in tight control. BusinessFlow has full lifecycle support for orders, all along the way keeping status and workflow, and providing a single system to manage orders originating across all sales channels. From inception through processing, modifications, and fulfillment, BusinessFlow saves time and costs by streamlining order management.
UPS, Fedex, and USPS Real-Time Integration
BusinessFlow is integrated real-time with UPS, Fedex, and USPS Real-Time Integration. Shipping quotes are provided real-time, tracking information is sent to the customer, and BusinessFlow's Xtranet enables customers to sign in and track order status.
Real-time Order Status
Employees, sales people, management, shipping folks, and customers all have visibility (if you wish) into the exact real-time status of orders. BusinessFlow enables the delivery of timely, accurate customer services and provides for customer self-service.
Taxation
BusinessFlow has full taxation support for up-to-date state and zip code based tax rates. The configuration engine enables different tax treatments at any level in the company and product hierarchy, down to a specific tax treatment for a single item.
Prioritization
BusinessFlow's integrated CRM and pricing engine may be used to prioritize fulfillment of orders so that your most valuable customers receive the highest level of service.
Partial Receiving and Back Order Tracking
BusinessFlow supports the receipt of partial orders and maintains real-time status on all backorders. When backorders arrive, BusinessFlow enables the fulfillment of outstanding orders.
Third-Party Logistics Integration
BusinessFlow has a robust Web Services interface and configurable import/export tools that enable easy integration with third party logistics providers such as warehousing facilities and distributors.
Drop Shipments and Shipping Addresses
BusinessFlow supports automatic drop shipments and multiple ship-to addresses, and private labeled third party fulfillment. The configuration engine enables rules definition of shipping costs for each method.
Import / Export and Reporting
BusinessFlow has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, inventory status, and transactions.
Order Modification
Orders may be modified, added to, amended and voided after they are originally placed. BusinessFlow provides teh workflow to track modifications and make changes real-time to the fulfillment of orders.
Orders Notifications
BusinessFlow enables orders notifications to be sent to suppliers via mail, fax, email or electronically. Each customer may have their own preference.
Order Approval
BusinessFlow supports a full order approval process with workflow that manages each stage and the recording of authorizations.
Serialization
BusinessFlow has full support for serialized and unique inventories. Workflow enable coordination with suppliers such that items may be identified and registered in BusinessFlow even before they are received. At any point in the fulfillment process, BusinessFlow allows the designation of a particular serialized item to fulfill an order.
Attributes
BusinessFlow's attribution system enables the definition and storage of any number of aspects of each order for use in analyzing sales, customers, buying trends, products, and profitability. Order source, salesperson, and commission are all tracked through BusinessFlow's attribution system.
Track and Trace Lots
BusinessFlow tracks batches and lots and enables the recording of events, processes, and documentation to be attached to an item or lot throughout its lifecycle.
Multi-location Inventory
BusinessFlow supports any number of inventory locations including warehouses, third party logistics provider locations, and ports-of-entry for imported items. Fulfillment includes order sourcing and routing across locations. Reporting, exporting, adjustments and transfers enable granular details as to inventory levels and statuses per locations.
Multiple Units of Measure
BusinessFlow supports multiple units of measure for purchasing, storing, ordering, and shipping. The Web Services driving Ecommerce allow the flexibility for you to determine the units by which customers may purchase items and the integrated purchasing system enables the conversion of units to facilitate purchasing from suppliers.
Multiple Vendor Sourcing and Alternate Item Management
BusinessFlow supports the management of multiple suppliers for any item. Vendor specific item codes, descriptions, and costing are all tracked enabling smart purchasing, the optimization of margins, and smooth logistics when managing complex item sourcing.
Barcode Reading and Label Printing
BusinessFlow's RAMP client operates in a disconnected state to allow for maximum flexibility in label printing and bar code reading. BusinessFlow supports multiple barcode entry and workflow that streamlines labeling processes.
Import / Export and Reporting
BusinessFlow has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, inventory status, customers, orders, purchase orders and transactions.
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