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A Customized Experience
BusinessFlow enables full customization of the phone order entry process. Streamline your process, adapt it to your needs, and collect exactly the information you require.
Leverage BusinessFlow's up-sell and cross-sell engine, incorporate promotions into the call, and make the most of having the customer's full history, priority, and status available real-time.
Custom Interface
MainStreet's .NET component library drives a custom phone order entry interface to match your workflow, and your data capture requirements.
Real-time Inventory Control
BusinessFlow synchronizes inventories and availability across all sales channels in real-time. An inventory commitment system (on-hold) assures that items, serialized, unique or otherwise, are not oversold, and an on-order system enables you to keep stock levels in tight control. Changes in product offering, inventory availability, product categories, promotions, features are reflected in real-time on your custom Website and in your phone order entry interface.
Up-Sell and Cross-Sell Engine
BusinessFlow supports multiple types item relationships and an unlimited number of item relationships. BusinessFlow's up-sell and cross-sell engine is integrated with BusinessFlow's phone order entry such that every customer contact and every sale opportunity is optimized.
Pricing Tiers, Volume Pricing, and Customer Specific Pricing
BusinessFlow's pricing engine enables any number of pricing tiers (for loyalty programs and wholesale/distributor/retail pricing) and enables volume pricing (discounts for bulk purchases) within each tier. The pricing engine is connected to BusinessFlow Customer Relationship Manager (CRM) such phone order entry automatically incorporates all special pricing and promotions.
UPS, FedEx, and USPS Real-Time Integration
BusinessFlow is integrated with UPS, FedEx, and USPS. Shipping quotes are provided real-time during the phone order entry process.
Automated Payment Processing
BusinessFlow supports more than 25 merchant processing gateways for real-time or batch credit card authorization and processing during the phone order entry process.
Taxation
BusinessFlow has full taxation support for up-to-date state and zip code based tax rates. The configuration engine enables different tax treatments at any level in the company and product hierarchy, down to a specific tax treatment for a single item. Taxation treatment is supported in real-time during the hone order entry process.
Promotions and Coupons
BusinessFlow's promotion engine supports any number of concurrent promotions and is integrated with the pricing engine in real-time within the phone order entry process. Each promotion may be configured to reach a specific audience, offer specific pricing or a pricing effect, have a set duration, and apply to a specific item, group of items, or catalog of items. BusinessFlow supports full tracking of promotional campaign and coupon success.
Item Search
BusinessFlow supports unlimited product categories with an unbound number of layers of categories. Items may belong to several categories concurrently. BusinessFlow's phone order entry search engine is driven by item code, category, title, description, attribute among many other fields.
Catalogs and Campaigns
BusinessFlow supports an unlimited number of product catalogs enabling the population of multiple phone order entry campaigns concurrently from BusinessFlow's unified inventory control.
Item Variations
BusinessFlow manages any number of item variations such as pricing and item descriptions (i.e. coloration and sizing). BusinessFlow's intelligent phone order entry components enable control over the display of variations for selection by the call agent.
Affiliate Program
BusinessFlow's order attribute engine supports any number of concurrent affiliate programs. Affiliate information is collected during the phone order entry process. The reporting and export engine enables easy communication with affiliates and visibility into the success of each program.
Import / Export and Business Intelligence
BusinessFlow has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, inventory status, customers, orders, purchase orders and transactions.
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